Cant connect to Web Services and cant register my ink cartridge

[Albertus82]

Since June 30, my printer was disconnected from instant ink.
Days later it no longer allowed me to print because it said the cartridges were defective.
I have already received the new cartridges, but when configuring them it does not allow me to register
them in Instant ink or activate the Web services.
I have factory reset the printer and also performed an HP secure erase.
But when you configure it again, it acts the same. Never connects to HP Webs Services or instant ink

[A_Gayathri]

Hi @Albertus82,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating issue. Here are some steps you can try to resolve the problem with your HP DeskJet 2720e All-In-One Printer:

1. Check Internet Connection

Ensure that your printer has a stable connection to the internet. If you have a weak or unstable connection, it might affect the printer's ability to connect to HP's web services.

2. Update Firmware Update the firmware on an HP printer

Make sure your printer’s firmware is up to date. Firmware updates can resolve connectivity issues:

• Go to the HP Support website and enter your printer model.
• Download the latest firmware and follow the instructions to install it.

3. Verify Web Services Settings

You may need to re-enable Web Services on your printer:

• Go to the printer's control panel.
• Find the "Web Services" or "ePrint" menu and follow the prompts to enable it. This might involve printing an information sheet with an email address you need to use for setup.

4. Reset Network Settings

Resetting the network settings on the printer can sometimes resolve connectivity issues:

• On the printer control panel, go to the network settings and select the option to restore default settings.

5. Reconfigure Instant Ink  Enrolling in HP Instant Ink

Once you have confirmed that Web Services are enabled:

• Visit the HP Instant Ink website and sign in to your account.
• Follow the instructions to add your printer and register your new cartridges.

6. Check Cartridge Compatibility

Make sure that the new cartridges are genuine HP cartridges and compatible with your DeskJet 2720e.

7. Printer Troubleshooting

You can also run a printer diagnostic:

• Use the HP Print and Scan Doctor tool, which is available for download from the HP Support website. This tool can help diagnose and resolve common issues. HP Print and Scan Doctor

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Albertus82]

1. The printer is 2 meters near the router. Is connected to wifi and i cant connect from smarthphone app on the same Wifi. Then, the printer has connection.

2. I try to update de firmware but im in the latest version and the app dont allow to reinstall the same version.

3. I dont have Web Services enabled, because always that i try... always ends on error. 15 times on differents days i try to connect.

4. I reset network config, printer default and hp secure reset, and the same problem again.

5. I try to configure instant ink but always sais that printer was disconnected.

6. The cartridge are compatible because i received new few days ago.

7. With the Doctor app, doesnt detect any trouble.

I think i have connection, but for any reason you block my connection to add the printer again. I think the problem are on your side. 

[A_Gayathri]

Hi @Albertus82,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!