Cant print more than one page

[chrisski33]

Whenever i go to print a multi page document my printer always stops printing half way through page 2 but  no error shown on printer. Ive tried re installing the device on my mobile and pc yet no difference. Its an envy 6032e

[zoey7886]

@chrisski33, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Issues on HP Envy 6032e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 6032e printer stops printing halfway through a multi-page document, there are several steps you can take to troubleshoot and resolve the issue. Follow the instructions below:

Step 1: Check Printer Connections

1. Ensure that the printer is properly connected to your network and check for any loose connections.
2. If you are using a USB cable, ensure it is securely connected to both the printer and the computer.

Step 2: Restart Printer

1. Turn off the printer and unplug the power cord.
2. Wait 60 seconds, then plug the power cord back in and turn the printer on.

Step 3: Update Printer Firmware

1. Ensure that your printer's firmware is up-to-date. You can update the firmware using the HP Smart app.
2. Open the HP Smart app, select your printer, and look for available firmware updates.

Step 4: Check Print Settings

1. Make sure that you are using the correct print settings for your document.
2. Verify that the paper size and type settings in the printer software match the paper loaded in the printer.

Step 5: Perform Clean Print Head

1. Open the HP Smart app and select your printer.
2. Go to the printer maintenance options and select “Clean Printhead” to ensure there are no clogs or issues with the printhead.

Step 6: Test with Another Document

1. Try printing a different multi-page document to see if the issue persists.
2. If the printer successfully prints other documents, the problem may be specific to the original document.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[chrisski33]

Geeee i wish I thought of doing all that! How silly of me! 

Seriously done all that and chatting to an adviser on the hp chat help for last 2 days and of non help. In fact pretty poor service.

[zoey7886]

@chrisski33, To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,