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‎11-28-2020 11:21 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Hello I recently enrolled and installed my InstantInk from HP after months of replacing HP ink and shortages due to quarantine.  I recently had to get after market ink due to shortages in stores and online which made me enroll in InstantINK.  After I installed my HP instant Ink, I kept getting an carriage jam error.  Is this an error due to drivers and software update or is this an error due to an update?  I keep getting an error on devices on my HP print doctor scans.  There is no paper jam in printer and I have powered on and off my PC.  Please advise.  

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1 person had the same question
1 REPLY 1

‎12-02-2020 12:45 AM

HP Recommended

@pfram, Welcome to the HP Support Community!

 

This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.

 

Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays and A 'Paper Jam' Error Displays

 

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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