Carriage Jam after shipping

[LindaGrace]

My 5530 Envy suddenly rejected genuine HP cartridges as fake and won't move on.

[LindaGrace]

My HP 5530 Envy suddenly rejects genuine cartridges and won't work.

[Max3Aj]

@LindaGrace, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP ENVY 5530 is showing a carriage jam and rejecting genuine HP cartridges after shipping. Let’s walk through some steps to resolve this.

Check for Carriage Obstructions

1. Turn off the printer and unplug the power cord.
2. Open the cartridge access door.
3. Gently move the carriage left and right. If it’s stuck, check for:
   • Packing materials or tape left inside.
   • Paper debris or foreign objects.
4. Close the door and plug the printer back in.

Clean Cartridge Contacts

Sometimes, dirty contacts can cause cartridge recognition issues.

1. Remove the cartridges.
2. Use a lint-free cloth slightly dampened with distilled water.
3. Gently clean the copper-colored contacts on the cartridges and inside the printer.
4. Let them dry for 10 minutes, then reinstall.

Reset the Printer

1. With the printer on, unplug the power cord from the back.
2. Wait 60 seconds.
3. Plug it back in and turn it on.

This can clear temporary errors caused by shipping or power fluctuations.

Additional Tips

• Make sure your cartridges are genuine HP and not expired. HP anti-counterfeit | HP® Official Site
• Update your printer firmware via HP Smart or from the printer’s control panel.

You may refer to this document - HP Printers - Carriage jam or E3 error | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[LindaGrace]

I have been reading the HP help for a couple of weeks now. The reply I received was straight out of online text and mentions everything I've beed trying for those two weeks. NOT HELPFUL.

There is something mechanical stopping the carriage, not debris. 

Is there a way to actually have my comments heard and addressed in the HP help universe?

[Max3Aj]

@LindaGrace, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support