Carriage jam

[Frogger12]

Hello. I keep getting a carriage, jam or saying the print carriage cannot move… I tried the steps to see if there’s any jammed paper, but there is not and I unplugged it numerous times and still nothing. Not sure next step? 

[Raj_05]

Hi @Frogger12,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've checked for jammed paper and restarted your printer multiple times without success, there are a few additional steps you can try to resolve a carriage jam issue.

Check the Print Carriage Path

• Turn off the printer and unplug it from the power source.
• Open the printer access door to see the print carriage.
• Manually move the carriage left and right gently to check for obstructions (e.g., bits of paper, debris, or ink buildup).
• Use a flashlight to inspect for any small pieces that might be difficult to see.

Clean the Carriage Path

• Use a lint-free cloth slightly dampened with water to clean the carriage rails.
• Ensure the rails are free of dirt or ink buildup that could obstruct movement.

Check the Ink Cartridges

• Remove all ink cartridges.
• Inspect the cartridges and cartridge slots for dirt or debris.
• Reinstall the cartridges securely.

Reset the Printer

Perform a hard reset:

1. Unplug the printer from the power source while it is on.
2. Wait at least 60 seconds.
3. Plug it back in and turn it on.

Inspect the Encoder Strip

• The clear plastic strip behind the carriage is called the encoder strip. It helps guide the carriage.
• Ensure it is clean and free of ink or dirt. Gently wipe it with a lint-free cloth if necessary.

Update the Printer Firmware

Sometimes, a firmware issue can cause carriage problems:

• Visit the printer's support page on HP’s website.
• Download and install the latest firmware update for your printer model.

Perform a Printer Diagnostic Test

If your printer has a built-in diagnostic tool, use it to test the carriage functionality.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support