• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-13-2020 04:34 AM

HP Recommended
Product: Envy 4525

Bonjour,

 

J'ai une imprimante HP ENVY 4525. Je viens de terminer ma cartouche d'origine couleur et HP m'en a envoyée une nouvelle.

 

Problème : quand j'installe la nouvelle cartouche instant ink couleur dans l'imprimante, celle-ci ne la reconnait pas. Pourtant, elle semble bien installée.

 

Que dois-je faire ?!

Merci !

 

 

_______

 

Hello,

I have an HP ENVY 4525 printer. I just finished my original color cartridge and HP sent me a new one.

Problem: When I install the new instant ink color cartridge in the printer, the printer does not recognize it. However, she seems well settled.

What should I do ?!

Thank you !

Tags (1)
Category:
6 people had the same question
1 REPLY 1

‎09-15-2020 11:12 AM

HP Recommended

Hi @CamilleH,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.