Cartridge 302 not compatible with OfficeJet 4650

[nikosmarilena]

Hello. 

I purchased this printer in Canada while we lived there. We have since been stationed in the Greece. 

I needed a new printer cartridge to print off mailing labels, and was instructed to purchase a HP 302 cartridge, as the HP 63 ones that came with the printer are unavailable here in the Greece and or/ridiculously expensive, and the 302 cartridges are the same exact product, simply made for the Greece model. 

However, when installed, the printer refuses to use it because it’s not a 63. 

I have examined the cartridges and they are. The. Exact. Same. Apparently the only difference is the chip. Is there any possible way to use the cartridge I’ve purchased, or must I import one way too expensive/get a new printer? This is exhausting. 

[Jay_G24 · Accepted solution]

Hi @nikosmarilena,

I'd like to help!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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