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‎03-15-2025 03:05 PM

HP Recommended
Operating System: Microsoft Windows 11

I had the auto ink package, but let it lapse. I've been using normal cartridges now for my HP OfficeJet Pro 8025e.   When I changed the cartridges this time, it will not print.  It tells me that the ink cartridges have been altered or cloned???  How do I get the printer to recognize the true HP full sized cartridges?

Category:
1 REPLY 1

‎03-20-2025 12:51 PM

HP Recommended

@Hudson0701, Welcome to HP Support Community,

 

Thank you for posting your query.

 

It sounds like your printer is detecting an issue with the cartridges you're using. Before we dive into fixing it, could you confirm which cartridges you're currently using? Are they regular HP cartridges, or are they possibly third-party or refilled cartridges? Also, were you using the Instant Ink program before, or have you switched back to regular HP ink cartridges? Let me know, and I can help guide you through a solution!

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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