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‎01-18-2021 08:46 AM

HP Recommended
Product: Officejet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet 9015.  I belong to the HP Instant Ink program.  I received my latest cartridges a week ago and installed them when prompted by printer.  I get an error message:  "This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink."  I can go to the Instant Ink website and I can confirm that I am enrolled.  I have removed the cartridges and reinstalled them, I have powered off and back on, I have removed the printer and reinstalled, nothing happens.

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1 REPLY 1

‎01-21-2021 12:05 AM

HP Recommended

@BobbyTT, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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