Cartridge Error

[JanetB2]

This is a message for HP Expert rather than the community.

I have an error on my printer, in summary its stating that "the cartridge is not installed or there is a problem with the installed cartridge".

I have had this error message before and it happens when the cartridge needs to be changed.

Looking at my account online, the error message is with the black ink.

I have taken the cartridge out and re-input it, and cleaned it (as instructed). But this did not solve the issue.

Can someone help me to have a new cartridge shipped, as I really believe this is the problem

Thanks

[daeh]

HP ENVY 5530 SIGN "INK CARTRIDGE PROBLEM"  NEEDS TO BE REPLACED.  I HAVE REPLACED CARTRIDGE.

[Nirvana_95]

Hi @JanetB2

Welcome to the HP Support Community. I see that you are facing cartridge-related issues with your HP ENVY Photo 6234 All-In-One Printer. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Heron3]

Can you please send the instructions to me too. I am having the same problem that the printer does not recognise my new colour cartridge.

I have taken the cartridge out, downloaded new firmware., stopped, unplugged the power, and restarted the printer after 60 seconds. Nothing works.  

[Nirvana_95]

Hi @Heron3

Welcome to the HP Support Community.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!