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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Cartridge Fail on Deskjet 2130
Create an account on the HP Community to personalize your profile and ask a question
04-20-2022 05:40 AM
Hi. Everytime I print, the colour ink cartridge flashes an error afterwards and it comes up with a message on screen saying that the ink cartridge has failed. I removed the cartridge and then put it back in and it's fine again till I print. Once it's printed, the error message comes back up. Once I have taken it out and put it back in, I go to the ink levels on screen and it says the cartridge is nearly full. Please can anyone help? Or am I looking at a new cartridge because it was only a couple of months ago I bought this one.
04-24-2022 01:05 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. I appreciate your efforts to try and resolve the issue.
If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/us-en/document/ish_1721989-1461843-16 and the issue persists, it could be a hardware failure.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee
04-30-2022 06:38 AM
Thank you for replying. I read your private message, I don't want to have to get online support from an engineer as this will cost if it's out of warranty which it is. It states error on the cartridge all the time now, no matter what I do. However, I can print in black and white if I remove the colour one so it will have to be acceptable for now. Definitely feel like it's a cartridge issue, which isn't great with the amount I paid for it and it is full of ink.
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