Cartridge Issue

[Jbunting04]

Just replaced my empty cartridges with my insta ink replacements, the colour cartridge its faulty, won't connect to printer. I've reset and cleaned cartridge following HP instructions still not working. How can I get a replacement sent to me? 

Thanks Jade 

[sandytechy20]

@Jbunting04

Welcome to the HP support community.

If you have reseated both ink cartridges, cleaned the ink cartridge contacts and if the issue still persists,

This could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jbunting04]

Thank you for your reply, unfortunately I am unable to see a private message in my private message box. Thank you

[sandytechy20]

@Jbunting04

I am sending the private message again.