Cartridge Issues - HP OFFICEJET PRO 8035 AIO

[Austin1-_]

I have 2 HP printers that had the Cyan drop out in the last 2 years.  Lots of calls to support.  Looks like an ink issue... No resolution.  Gave up the fight.  Currently printing everything in Black and white.   Anything will help.  

Thanks,

Tim F.

[Personal Information Removed]

HP Support #:[Personal Information Removed]

CSO Number:	[Personal Information Removed]
CSO Placement Date:	09-29-2020
Model Number:	3UC66A
Model Description:	HP OFFICEJET PRO 8035 AIO
Serial Number:	[Personal Information Removed]

[Betty0610]

@Austin1-_

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[jab65]

This is crazy how many people have this issue & HP does nothing about it!  I've wasted so much ink & paper trying to get CYAN to print.  I'm giving up & replacing the printer with a Brother.  They seem to have less issues than HP products.

[Nal_NR]

Hi @jab65,

Welcome to the HP Support Community.

I understand that you are facing issues with Cyan cartridge. I'd like to help!

Are you using HP genuine ink cartridges? 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[jab65]

Yes using genuine HP products through both hp instant ink and staples.  Neither work.  Hp officejet pro 8035

[Nal_NR]

Hi @jab65,

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @jab65,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.