Cartridge Not Communicating

[TomC-0031]

Black Cartridge is reporting an issue where it’s is not communicating with the printer. Tried all recommended fixes. I suspect it is due to be replaced as it hasn’t been done for a while. But HP instantInk is asking for this issue to be fixed first.

Anyone help, don’t particularly want to buy a cartridge when I pay HP to send them.

[Kumar0307]

@TomC-0031, Welcome to the HP Support Community!

Do you get any errors?

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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