I purchased the printer in Israel and then moved to USA. After the current cartridges became empty, I purchased new cartridges from Amazon. After installing them, I got a message saying that the cartridges are not intended for use in current device.
I understand that this is a region issue. When I was in Israel I was able to purchase (and use) 953 cartridges, and now in USA they only sell 952. I understand that I need to regionalize my printer, however, my printer is no longer in warranty, so HP support site only offers me to consult the community or to "talk" with the virtual chat agent (which is useless).
Please note that I have hearing impairment, so I can't talk on the phone, and therefore looking for a chat based support or e-mail based support.
What can I do? I just want to be able to use the printer which I paid for...
Why HP agents aren't answering? I wrote the post 8 days ago and no one answered it. Since I couldn't wait anymore, I purchased a care package to be able to talk with someone in chat or by phone, but it still says that my printer is out of warranty.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".