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Solved!

Cartridge: Not Intended for Use in Current Device

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HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

I purchased the printer in Israel and then moved to USA. After the current cartridges became empty, I purchased new cartridges from Amazon. After installing them, I got a message saying that the cartridges are not intended for use in current device. 

I understand that this is a region issue. When I was in Israel I was able to purchase (and use) 953 cartridges, and now in USA they only sell 952. I understand that I need to regionalize my printer, however, my printer is no longer in warranty, so HP support site only offers me to consult the community or to "talk" with the virtual chat agent (which is useless). 

Please note that I have hearing impairment, so I can't talk on the phone, and therefore looking for a chat based support or e-mail based support.

 

What can I do? I just want to be able to use the printer which I paid for...

 

Thanks,

Tal.

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Does anyone know how to solve this?

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Why HP agents aren't answering? I wrote the post 8 days ago and no one answered it. 
Since I couldn't wait anymore, I purchased a care package to be able to talk with someone in chat or by phone, but it still says that my printer is out of warranty. 

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So 10 days now without a working printer. 

Tried getting help here - no one is answering.

Tried contacting HP using its Facebook messenger - no one is answering.

Tried contacting HP using the chat - It always says that the support department is closed now (although it is within the working hours).

 

I give up. If I don't get any response on the next 1-2 days, I will purchase a new printer, as I have no other choice - and believe me - this time it won't be an HP printer...

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HP Support Agent
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@iamtal, Welcome to HP Support Community!

Sorry about the delayed response.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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