Cartridge Policy and Cartridge Protection

[Frommt]

Cartridge Policy is unchecked, and Cartridge Protection is unchecked. Even though I have done this, I still get the non-HP chip error. So in effect these options, due to a March HP online update, no longer work? HP disabled them, in effect?

[Bob_Headrick]

The "Cartridge Protection" probably means something different than you think.  If the "Cartridge Protection" option is set then any cartridge installed in the printer will be marked, and only usable in that printer.

Turning off Cartridge Protection only affects whether new cartridges installed will be marked.  Cartridges that have already been marked will remain so.  Also, cartridges marked in a different printer will be unable to be used in the printer regardless of whether the Cartridge Protection bit is set in the printer.

[Frommt]

Thank you for the clarification that cartridge protection is not directly relevant to the issue of using online updates to block high quality cartridges with non-HP chips. With the cartridge policy setting off,  I still got the same non-HP chip rejection on a perfectly good cartridge from an HP authorized distributor. So no settings work to defeat the non-HP chip feature.

In any case, I bought this week, new, a very satisfactory Brother L2350DW, after over two decades with HP. I will never use HP again because of their historical track record (not a one-time thing) of using updates to disable non-HP cartridges. I can easily soon pay for the Brother printer with toner savings, even when buying the Brother OEM toner. Also, I get lifetime support with Brother, like Apple provides. That is wonderful.

I will not give my two year old HP printer to charity because it would not be helpful or charitable to burden a low income person with these toner costs. An HP chat rep did offer to let me pay for installation software for a firmware downgrade. That was beyond unbelievable because it has the ethical status of 'protection money'.  Very sad to see the decline. Executives straining for bonuses perhaps, don't know really.