Cartridge Problem: Cartridge not communicating correctly with printer

[jamiecfl]

Cartridge Problem: Cartridge not communicating correctly with printer. If problem persist, replace the cartridge.

I have done all the steps the virtual assistant told me to do and I am still getting the error message. So I need a replacement, please. How do I go about getting a replacement? Thank you 

[Nal_NR]

Hi @jamiecfl,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.                                                                                                             

To get the ink replacement, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!