Cartridge Problem Error

[RedStripe]

My HP ENVY 5052 ran low on Black Ink, so I bought a new HP Ink Cartridge.  When installed I get the "Cartridge Problem" error and I can't print in Black.  I put the low ink Cartridge back and all is fine.  Did this many times.  I figured the new Cartridge was defective so I bought another new HP Ink Cartridge and the same thing - the 2nd new one gives an error - the original low ink Cartridge goes back in and it's fine.  The printer seems okay with the original Cartridge so I doubt it's a Printer issue.  Maybe I got 2 defective Cartridges - but that seems unlikely.  Any tips are much appreciated.

Troubleshooting I have done:

• Quadruple checked that the protective strip was off the new Cartridges.
• Install new Cartridges = Error
• Install low ink Cartridge = Success
• Power off - unplug for 10 mins - power on using Power Bar = Error
• Power off - unplug for 10 mins - power on using Wall Outlet = Error
• Turned "on" then 'off' the "Cartridge Protection" option = Error
• Install Cartridge and power off before error message - wait - power on = Error
• Restored the Factory Settings on the Printer = Error
• Setup the Printer again = Error
• Checked Firmware - it's up-to-date.
• Cleaned the contact of both new Cartridges and the Printer = Error
• Followed all the steps in the "HP Virtual Agent" Troubleshooting = Error
• Disabled the "HP Real Life Technologies" = Error
• Installed the "HP Scan and Print Doctor" = Error (at the "Device Status" checkpoint)
• Ran the "HP Scan and Print Doctor" again with the original low in Cartridge = Success

So anything with the low ink Cartridge is fine (other than I need it to have ink in it) - any the exact same steps with the two brand new HP Cartridges fail.

[PON4O]

Ask for HP Support by giving the number of the original purchased cartridges. Once you've tried everything, try a full reset or firmware update!

[RedStripe · Accepted solution]

Issue Solved:  I went to my local Staples store and bought the exact same cartridge as the two I bought from HP directly.  The one from Staples worked on the first try.

[PON4O]

👍😀