Cartridge Problem (HP Envy 6555e)

[Tina_Tran745]

I just bought a HP Envy 6555e printer, I could printed out first 10 papers but after that the printer panel control keep showing the cartridge problem. It said that 

The indicated cartridges are not communicating correctly with the printer.

If this problem persists, replace the cartridges. HP+ printers require Original HP cartridges. Your printer is enrolled in HP Instant Ink

however I used the the cartridge that come with the printer. How can I solve this problem??

[Garp_senchau]

@Tina_Tran745, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide for further troubleshooting: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,