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‎07-05-2021 03:24 PM - edited ‎07-05-2021 04:00 PM

HP Recommended

Hello, I have an HP OfficeJet 5252. I replaced the color and the black ink 63XL cartridges and am getting an Printer Error Message: Ink Cartridge Problem.  I  tried using the virtual assistant and was not able to get the problem resolved. The system software on the computer says "Cartridge Failure". I tried cleaning the contacts as instructed but that did not resolve the issue. I would appreciate any help! Thank you!  Resolved!

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1 REPLY 1

‎07-08-2021 02:01 PM

HP Recommended

@Pais

 

Welcome to the HP Support Community.

 

If you insert your old inks, do you still get the error message? If no, this could a set of defective inks. You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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