cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
EFYeager
New member
2 1 0 0
Message 1 of 4
93
Flag Post

Cartridge Problem: My new 920 CMY Cartridges are being rejected.

HP Recommended
IHP Offfice Jet Pro 6970
Microsoft Windows 7 (32-bit)

Cartridge Problem: My new 920 CMY Cartridges are being rejected. They are the same size ad the old ones but now have a colored band around 2 sides including the tab. 

Error Message: Remove and Reinstall.  I did that 3 times

 I used the HP Print and Scan Doctor, It suggested I clean the electric contacts on Cartridge and also inside on Printer head which I did.

I have unplugged, turned off.  I have replaced these cartridges many times.  

 I returned them and got a new box, put them in and again repeated all still getting the same error message. 

The only way I can print now is to remove 3 new and replace with 3 old so I can print in Black. Help!

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 2 of 4
Flag Post
HP Recommended

@EFYeager, Welcome to the HP Support Community!

 

I understand the Ink cartridges are not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. Check if you are using HP ink cartridges.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, this could be an issue with the printhead as you have replaced the ink cartridges and have the same issue.

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
EFYeager
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I hopefully have found out what was wrong. I ordered the wrong ink, 920 rather than 902 for my printer. Why HP had to give 2 different inks,  the same 3 numbers in a different order must have been stroke of genius to make us pay for our mistakes. (I ordered on line early but cannot return because I waited too long, so much for being prepared. )   

I have the correct ink on order and will of course never make this mistake again.  

EFYeager

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 4 of 4
Flag Post
HP Recommended

@EFYeager

 

Yes, you will have to use compatible ink cartridges. Glad to know the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation