Cartridge Problem- My yellow cartridge keeps coming up with

[DF_-2]

one or more cartridges appear to be damaged "Y" Remove them and replace with new cartridges.

I have done all the troubleshooting with the HP Virtual Assistant with no resolution. I was then sent in your direction.

By the way, the ink cartridge has been replace twice by brand new yellow ink cartridges. That did not resolve the problem.

[DF_-2]

Has anyone experienced the issue I am having with the Yellow cartridge (or any other color) saying 

"CARTRIGDE PROBLEM" One or more cartridges appear to be damaged 

"Y"

Remove them and replace with new cartridges

I have replaced the yellow cartridge twice with new cartridges and it hasn't resolved itself. I also spoke with HP printer support and went through all their options provides, including trying software and firmware upgrades to no avail. It seems like it would be an easy fix and I would have to have to buy a whole new printer for this one issue. The printer was working just fine until this cartridge issue happened two days ago. 

[A_Gayathri]

Hi @DF_-2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 8600 E-All-In-One Printer - N911a cartridges issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

1.   Open the cartridge drawer when the print head is all the way to the right.   This will cause the print head to transit slowly to the left.

2.  When the print head is in the approximate center of the printer, power down the whole printer, by shutting down power to the unit, at the level of the 'mains' or wall, by pulling the plug.  The print head is now accessible from both sides and the front.

3.  Locate a white lever on the right side of the print head, as you face the front of the printer.  This lever is about 5cm long. Carefully move this level towards you. This will release the whole print head including the cartridges, from any mechanical or electrical attachment to the printer.

4.  Carefully lift the print head, which is now free of any restraint, towards you and out of the unit.

5.  Prepare a kit of cleaning agents, including an isopropyl alcohol wash-down bottle, wipes, swabs, and a flat basin about 25cm x 25cm x 4cm.

6.  Remove all the cartridges.  And set aside.

7.  Look to see which transparent reservoirs in the print head do not have ink in them.  If you see one without ink, and the cartridge is good, clean the receptacle for that ink on the print head with a flow of alcohol, and the corresponding spout of that cartridge with a clear stream of alcohol. 

8.  Carefully rinse away the surplus ink built up on the print head with alcohol.

9.   Lightly wipe the print head nozzles with alcohol using a wipe approved for use on optics, e.g. very low lint.

10. Wipe all electrical contact.

11. Reassemble.

12. Power up.

13. Do a clean bootup of the system software, from internal memory.  This will cause the machine to forget the error code

14. Re-initialize the machine, and re-establish blue tooth links.

15. Print a test sheet, which will cause the print heads to re-align.

16. Go back to work.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DF_-2]

Unfortunately this did no resolve the problem

[DF_-2]

Unfortunately  this did not resolve our issue. 

[A_Gayathri]

@DF_-2,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!