Cartridge Problem error message

[bridgesburrow]

I’ve replaced all of the print cartridges with new HP cartridges but am still getting the message “Cartridge Problem” for the 3 colors. 

[Raj2111]

Hi @bridgesburrow 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If you’re getting a "Cartridge Problem" message on your HP Officejet Pro 8600 even after replacing the cartridges, here are some troubleshooting steps you can try:

Check Cartridge Installation: Make sure the cartridges are installed correctly. Remove each cartridge and reinsert them, ensuring they click into place properly.

Inspect for Protective Tape: Verify that any protective tape on the new cartridges has been fully removed. Sometimes, a small piece of tape can cause issues.

Clean the Contacts: Gently clean the copper contacts on the cartridges and the corresponding contacts inside the printer with a soft, lint-free cloth. Dust or residue can interfere with the connection.

Reset the Printer: Perform a hard reset by turning off the printer, unplugging it from the power source, waiting for about a minute, and then plugging it back in and turning it on.

Update Printer Firmware: Check for any available firmware updates for your printer on the HP website. Sometimes, outdated firmware can cause compatibility issues with cartridges.

Use Genuine HP Cartridges: Ensure that the cartridges you are using are genuine HP products, as third-party cartridges can sometimes lead to compatibility issues.

Check for Error Messages: Look for any other error messages on the printer display that may give clues about the issue.

Try Different Cartridges: If possible, try using different cartridges (if you have spare ones) to see if the problem persists. This can help determine if the issue lies with the cartridges themselves.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support