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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Roisin
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Cartridge Problem, one or more cartridges are missing...

HP Recommended
Officejet Pro 8710

All 3 color levels were very low, so replaced them all. Didn't replace (nearly) full black) Message appears Cartridge Problem, one or more are missing or damaged. Replaced them all again. Cleaned the points as recommended. Turned it off, unplugged it, followed recommended steps. Am I missing something? Thank you.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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@Roisin

 

Welcome to HP Support Community


I would like to help

 

 

Please try these steps

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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