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SMBW22
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Message 1 of 2
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Cartridge Problem

HP Recommended
HP Envy 7855
Microsoft Windows 10 (32-bit)

I currently am Enrolled in the Instaink program which is great, but the downside Of HP instaink is the communication piece.

I have an HP Envy 7855 a little over a year old. The past three weeks I have been trouble shooting the cartridge problem error that has been popping up on my printer. upon removing the black in cartridge insta ink sent I had noticed the connector at the bottom of the cartridge was defected. So this is what I did: I have taken the black ink cartridge out and reinstalled, I have cleaned the connectors with a lent free towel, I have used insta ink BOT support  services, emailed and searched high and low for a contact number and all ends lead to a dead end.

 I had resent my went a bought a brand new black in cartridge from Office Depot to see if it would work and it still gave me the same message.
Being a small business owner i had to cut cost somewhere and it was on marketing. I took it upon myself to buy this printer a year ago and do my own content and advertising. 
my confidence in hp is wavering and I need some kind of solution for this problem. Thank you for your time. 

regards,

Jeid 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SMBW22, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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