Cartridge Problem

[André15]

Although I'm using the original HP cartridges, my deskjet 4120e indicates an error since the latest firmware update.

[Jerry_57]

Hi @André15,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing a cartridge error with your HP DeskJet 4120e printer, even while using original HP cartridges, and this started after a firmware update. Here are some steps you can take to troubleshoot the issue:

 

Check Cartridge Installation:
 

• Make sure the cartridges are correctly installed. Sometimes, reinserting them can resolve detection issues. Open the ink access door, wait for the carriage to move to the centre, and then remove and reinsert the cartridges carefully.

Reset the Printer:
 

• Turn off the printer, unplug the power cord, and wait for a minute. Plug the power cord back in and turn on the printer. This can sometimes clear errors caused by temporary glitches.

Clean Cartridge Contacts:
 

• Remove the cartridges and gently clean the electrical contacts with a soft, lint-free cloth. This can help remove any debris or residue that might cause poor connectivity.

Ensure Firmware and Software are Updated:
 

• Verify that your printer firmware and computer software are fully updated with the latest versions. Visit the Official HP® Support to check for any available updates.

Check for Specific Error Messages:
 

• If your printer displays a specific error code or message, referencing HP’s support documentation can provide specific solutions.

Use the HP App:
 

• Open the HP app on your computer or mobile device. It can help diagnose the problem and offer additional troubleshooting tips specific to your printer model.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support