Cartridge Problem

[pmrmc123]

Hi

Cartridge Problem

We are getting error as " One or more cartridges appear to be missing or damaged"

We are having HP Officejet Pro 6830 Printer. And getting above error since 1 week, after changing/replacing the Cartridges. Please check and help us asap. 

[Echo_Lake]

@pmrmc123

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. 
 

Firstly, check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error
 

Insert the old ink cartridge(if available) and check if the error persists. If not, then the new one is defective.

• Make sure you are using HP ink cartridges.

If the error persists with 2 different ink cartridges, it could be an issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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