Cartridge Problem

[GWTDamarys]

I need Help, my printer shows "One or more cartridges are missing or damaged. Until Cartridges are replaced make sure the printer is turn on to avoid damage to the printer. M " I changed the Printer head and now it says the same but now is C instead of M.  I am using OE HP ink cartridges.

I really need to get this resolved.  Can someone please help me. 

[Hawks_Eye]

Hi @GWTDamarys 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is struggling to recognize the cartridges properly, even after replacing the printhead. Here are some steps to troubleshoot:

1. Check Cartridge Installation

• Remove all cartridges and reinsert them firmly.
• Ensure they click into place properly.

 

2. Clean Cartridge Contacts

• Power off the printer.
• Remove the cartridges and gently clean the metal contacts with a lint-free cloth and isopropyl alcohol.
• Let them dry completely before reinserting.

 

3. Reset the Printer

• Turn off the printer and unplug it from power.
• Wait 5 minutes, then plug it back in and turn it on.

 

4. Check for Firmware Updates

• Visit HP’s support page and check if there’s a firmware update available for your printer.

 

5. Inspect the Printhead Connection

• Since you replaced the printhead, ensure it’s installed correctly and that the contacts are clean.

Let me know how it goes!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye