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‎10-28-2020 08:36 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

I just installed my new black ink cartridge supplied by HP ink service.  I now get a message that the cartridge is not installed correctly and needs to be reinstalled.  I've done that repeatedly and still get the error message.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2020 03:33 AM

HP Recommended

@BoKen1, Welcome to the HP Support Community!

 

I understand the ink cartridge seems to be defective. Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-31-2020 03:33 AM

HP Recommended

@BoKen1, Welcome to the HP Support Community!

 

I understand the ink cartridge seems to be defective. Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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