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‎01-23-2021 05:07 PM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

I have been using the new cartridges for the past 2 weeks without any issues.

 

From yesterday I see the following message for both Tri-color and Blank Ink cartridges:

"Cartridge cannot be used until printer is enrolled in HP Instant Ink"

 

If I put back both the old cartridges then the error message goes away.

 

Tried cleaning the new cartridges but didn't make any difference.

 

I'm still enrolled in HP Instant Ink.

 

I'm unable to use my printer, could someone help.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2021 12:12 PM

HP Recommended

My HP Instant Ink account was not in sync, Issue resolved after re-activating my instant ink account.

View solution in original post

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3 REPLIES 3

‎01-25-2021 12:12 PM

HP Recommended

My HP Instant Ink account was not in sync, Issue resolved after re-activating my instant ink account.

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‎01-26-2021 09:48 AM

HP Recommended

Hi, I'm having the same problem. How did you reactivated the account?

I keep refreshing and it says Impossible to connect to the print. Try again later. I am connected to the same wifi and everything

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‎02-03-2021 02:13 AM

HP Recommended

@EmmeDi92, Welcome to the HP Support Community!

 

I see that you are not able to print due to this error. Kindly perform the steps mentioned in this document - 'Cartridge cannot be used until printer is enrolled in HP Instant Ink' Message

 

If the issue persists, restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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