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‎04-18-2022 11:26 PM

HP Recommended
Operating System: Microsoft Windows 11

My printer is enrolled adn I am using Instant Ink. My scanner didn't work so I used HP Print and Scan Doctor. It reste my printer and I am getting the error "Cartridge cannot be used until printer is enrolled in HP Instant Ink". Also, when I open HP Smart I get the error "Incompatible HP Instant Ink Cartridges". Lastly, when I access the HP Instant Ink portal, it says printer is disconnected. Both my PC and printer are connected to the same router. Any solu

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2022 11:02 PM

HP Recommended

@Sandytechy20,

 

I was able to call the HP Instant Ink. And the agent was able to activate my ink cartridges remotely. All is well now. Thank you for your support.

View solution in original post

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3 REPLIES 3

‎04-22-2022 12:13 PM

HP Recommended

@mmsumulong

 

Welcome to the HP support community.

 

Provide the printer product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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‎04-22-2022 11:02 PM

HP Recommended

@Sandytechy20,

 

I was able to call the HP Instant Ink. And the agent was able to activate my ink cartridges remotely. All is well now. Thank you for your support.

Was this reply helpful? Yes No

‎04-26-2022 09:51 AM

HP Recommended

@mmsumulong

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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