Cartridge cannot be used until printer is enrolled in HP instant Ink

[John1458]

This seems to be a recurring session on this forum 
I have the dreaded 'Cartridge cannot be used until printer is enrolled in HP instant Ink message' - this then seems to disable all other functions on the screen

I suspect during a power cut my printer has disconnected from the router - no end of reboots have fixed that - but i cannot check !

So, in effect this means the printer cannot communicate with HP Instant Ink - and i cannot access the wifi controls to make sure it is connected

This is crazy functionality - WHY cannot i access the options and make sure the printer is connected - WHY does the message disable the whole printer function screen - whoever thought that was a good idea needs a good telling off

Yes i have tried all the reboot this unplug this from the Agents - in fact one agent gave me the same options then when said no that made no difference they stopped communicating with me 

So anyone have any ideas HOW i can simply get to the options screens and make sure the printer is connected to the wifi when i have the 'Cartridge cannot be used until printer is enrolled in HP instant Ink' message displayed?

Otherwise this piece of junk is going in the bin and i'm buying a different make

[Kuroi_Kenshi · Accepted solution]

Hi @John1458,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error message on the HP ENVY Photo 6230!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reconnect the Printer to Wi-Fi

1. Power Cycle: Turn off your printer, router, and computer. Wait for 60 seconds, then turn them back on.
2. Check Printer's Wi-Fi Connection:
   • On the printer's control panel, go to the Wireless setting.
   • Select Settings > Wireless Setup Wizard.
   • Follow the on-screen instructions to reconnect the printer to your Wi-Fi network.

Verify Instant Ink Enrollment

1. Check Enrollment Status: Print a network configuration page from the printer control panel. This page will include the status of the printer and its connection. Ensure that it is enrolled in HP Instant Ink.
2. HP Instant Ink Account: Visit the HP Instant Ink webpage (https://instantink.hpconnected.com) and log in with your account credentials to confirm the enrollment status of your printer.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Reset the Printer’s Network Settings

1. Restore Network Defaults: On the printer's control panel, go to Setup > Network > Restore Network Defaults.
2. Reconnect to Wi-Fi: Follow Step 1 again to reconnect to your Wi-Fi network.

Perform a Hard Reset

1. With the printer on, disconnect the power cord from the printer and wait for about 60 seconds.
2. Reconnect the power cord. If the printer does not turn on automatically, press the Power button.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[John1458]

Thanks for the solutions - none of those worked - mainly because they assume you can use the functions on the panel - which you cannot because of the error message

I managed to get the printer working though

For others that have the same problem, this is what i did - you will need a Laptop or PC with a USB printer cable - i did not have either so had to borrow one

1. Install the HP Smart app on the Laptop

2. Connect the printer using a USB cable (the crucial bit!)

3. Open the app and let if find the printer as a USB connected printer

4. Click on the Printer icon and under the settings find Hide printer 

5. Hide the printer - accept the warning

6. Add a new printer

7. Select your printer

8. The app will go through a set up routine - which includes adding it to the Wireless network

9. Once done - add new printer again - this time select the one that appears as a wireless printer - you must do this otherwise you will just have a USB printer

10. You now have two printers installed one is USB and one is Wireless

11. The Cartridges errors should now be cleared as the printer is communicating with the HP network

12. Basically it's removing the printer and going through the set up on the PC that overrides the wireless set up on the printer panel

13. Remove the USB cable as you no longer need it (for now)

Alternatively  here is another fix

1. Remove the printer from it's location

2. Throw the printer in the bin

3. Unbox a new Canon printer

4. Set up and enjoy wireless printing again

[Kuroi_Kenshi]

Hi @John1458,

Thanks again for your reply and detailed workaround, it’s definitely appreciated! Since the printer panel is unresponsive due to the "Cartridge cannot be used until printer is enrolled in HP Instant Ink" message, here are additional steps you can try

Use HP Smart on Mobile Device (iOS/Android)

Uninstall and Reinstall HP Smart App on your phone/tablet.

Open the app > Tap “Set Up a New Printer.”

Tap “Add Printer” and let it detect your device.

Once found, the app may prompt to complete setup via Wi-Fi or Bluetooth.

Complete the setup—it may push firmware and restore connectivity.

Use Embedded Web Server (EWS)

If your printer was connected to Wi-Fi previously:

Find the printer’s IP address using the router’s admin panel (check connected devices).

Open a browser and enter: http://<Printer-IP> (example: http://192.168.1.105)

Access printer settings directly and verify:

Network > Wireless connection status

Web Services > Instant Ink status

Reset options if available

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,