Cartridge carriage stuck on right

[Batesy4]

Brand new out of box, can't put first ink cartridges in as carriage doesn't move from right hand side when lid lifted. Tried powering off to reset, tried manually moving it and double checked nothing blocking it. Any others suggestions welcome.

[Irfan_06]

Hi @Batesy4,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a carriage jam issue on your Printer.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Power on the printer and check if the carriage moves to the center to replace the ink cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to Officejet printer carriage jam error.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Batesy4 · Accepted solution]

Many thanks for taking the time to respond. 

Unfortunately, following your suggestion of powering down did not resolve the problem. I identified there was a plastic component underneath the ink cartridge holders that was preventing the carriage from moving to the left and by moving this component backwards with my finger, it allowed the cartridge carriage to move and me to insert ink cartridges. Once done, printer worked as it should and carriage returns to position to access ink cartridges when lid opened. 

[Irfan_06]

Hi @Batesy4,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support