Cartridge cleaning

[dan1620]

The HP6000e printer requires the HP app to communicate with it in order to clean the cartridges. When I get to the point in the app for that cleaning, I get a notification that the printer can't be found.

[Kuroi_Kenshi]

Hi @dan1620,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer is Turned On:

• Verify that the printer is powered on. You should see a light or indicator confirming it is operational.

Check Network Connection:

• Make sure that your printer is connected to the same network as your device running the HP Smart app. This applies whether it's using Wi-Fi or a wired connection.
• Confirm the network settings on your printer by printing a Network Configuration Page or Wireless Test Report. This report will show network connectivity details.

Restart Devices:

• Restart your printer, router, and the device you are using with the HP Smart app. This can sometimes resolve connectivity issues.

Verify Printer is Not Offline:

• Check that your printer is not set to offline mode. You can do this from the printer panel or the device settings.

Use HP Print and Scan Doctor:

• For Windows users, use the HP Print and Scan Doctor utility which can diagnose and fix connectivity problems.

Update Device Software:

• Ensure your device's operating system and HP Smart app are up-to-date. Updates often resolve compatibility issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,