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‎04-12-2021 06:34 AM

HP Recommended
Product: HP photo 6234

I just changed the ink cartridge and I am getting a cartridge incompatibility message. These are HP cartridges so I know they are for the printer. I am only having this problem with colour cartridge. 

I tried using different cartridges. I have unplugged cable behind the printer, at the wall, updated the software. Nothing works. Please help.

Category:
1 REPLY 1

‎04-15-2021 07:06 AM

HP Recommended

@Alisa6

 

Welcome to the HP Support Community.

 

If it happens with all cartridges, it could be a hardware issue.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1731...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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