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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
twynne
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Flag Post

Cartridge error - new HP Tango X

HP Recommended
HP Tango X
macOS 10.15 Catalina

Bought a new Tango X from Amazon UK, received this morning, and during setup it simply complains there's a 'Cartridge Error'  during setup.  I've done all of the following:

- Removed and reinserted the cartridge, multiple times

- Cleaned the cartridge as advised

- Cleaned the print head as advised

- Ensured there is nothing covering the cartridge contacts

- Reset the printer

- Checked for new firmware

I've been sent to Facebook Messenger, they couldn't help me as I'm not in the US.  I've been sent to WhatsApp, got no response from your team.  Facebook Messenger advised calling the UK Helpdesk.  UK Helpdesk isn't open today.  Am I supposed to waste more time on Monday calling and sitting on hold, or shall I give up now and send the entire thing back to you HP?

I'm sure this is most likely a dodgy black print cartridge and I simply need another, but trying to resolve it is turning into a TERRIBLE customer experience.

Please sort it out, before I return it.  I'm not willing to waste any more of my time on a completely new product, and I can assure you if it has to go back I won't be replacing with an HP product.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@twynne, Welcome to HP Support Community!

If the printer is enrolled in HP Instant Ink Program, kindly share the details of your account via private message and we shall look into this issue on priority.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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