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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Cartridge error on HP officejet 7610 series printer

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Cartridge error on HP office jet 7610 series printer

 

The printer shows the error CARTRIDGE PROBLEM (One or more cartridges appear to be damaged) remove them and replace them with new cartridges.

Then I replaced it with new cartridges, The printer is not accepting the new cartridges now.

 

Kindly help to find the solution.

 

Thank you,

Regards,

Syed Hamed.

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@Syed_hamed, Welcome to the HP Support Community!

 

Are you having the same error with the new ink cartridges too?

Which of the ink cartridge is indicated in the error?

Make sure you are using HP ink cartridges. Check if the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

 

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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I have an HP Officejet Pro 8600 and the same issue is happening for the (C) & (Y) cartridge. I've repleaced the cartridge with new genuine ink and still receiving the same error message. I did a hard reset as per instructions and also cleaned the cartridges as instructed and still nothing. This is truly frustrating to not have a solution.

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@KERRY32

 

If the issue persists after performing the steps, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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