Cartridge error

[Laustin_02]

I installed a new instant ink cartridge for my HP OfficeJet 5200 All-in-One Printer series and am suddenly getting a cartridge error message. I’ve followed all the steps indicated for fixing it with no change. I suspect it’s a problem with the cartridge HP sent me. I can’t figure out how to get support from anyone other than the virtual assistant, which has been of no help. 

[pbastia]

what is the country on the cartridge?  Seems like a problem with Malaysian produced cartridges.

[Laustin_02]

Yes I think it did come from Malaysia. I don’t have the wrapper as I threw it away after replacing the cartridge earlier this week. But the color cartridge from the same box was from Malaysia. 

[Jay_G24]

Hi @Laustin_02

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Laustin_02]

FYI to all I bought a new cartridge at Target and it is now working fine. Not sure what the problem was, however it did have me replacing a 63 cartridge with a 63/302 

[Jay_G24]

I’d recommend you contact HP Instant Ink Phone Support in your region for refund queries 

Hope this helps!

[Laustin_02]

When i call it says I can’t talk to an agent without a case number. 

[Jay_G24]

You can use the link to create a case.