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‎01-05-2021 10:40 AM - last edited on ‎01-05-2021 11:59 AM by Retired

HP Recommended

I am suffering the same problem as everyone here. But I don't have an Instant Ink account either. I buy ink from Staples or Amazon but it's always the correct HP-branded 61 inks. Two brand new black ink cartridges have not solved the problem. I have done every restart and other tricks that the virtual assistant suggested. Nothing works. Is my printer a lemon? 

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1 person had the same question
2 REPLIES 2

‎01-05-2021 12:22 PM

HP Recommended

Hi @Nobes1010,

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎01-05-2021 02:38 PM

HP Recommended

Thanks, but it doesn't help much as none of these repair location options are relevant to my 5530 e-All-in-One printer. How do I find a repair place that deals with my printer?

 

 

Screen Shot 2021-01-05 at 4.35.37 PM.png

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