Cartridge error

[year744_-]

I keep getting the error Cartridge problem and I have put in 2 brand new cartridges and restarted the printer 2 different times and the error won’t go away and I can’t do anything with the printer 

[Print-Light]

I have the exact same problem with HP Series 5255.  Is HP going out of business?

[Echo_Lake]

@year744_-

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Echo_Lake]

@Print-Light

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!