Cartridge error

[Aywan]

 What cartridge has a problem? Is it the black or the tri color? 

[Aywan]

What cartridge has an error? Is it the tri color? 

[Aywan]

I dont know what to buy🥺

[Sneha_01]

Hi @Aywan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E0 error on HP printers typically indicates a problem related to the printer's hardware or internal components. This error can vary depending on the specific model of your HP printer, but it often involves issues with the printhead, ink system, or internal sensors.

Troubleshooting Steps for E0 Error

Turn Off and Restart the Printer

• Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on. Sometimes a simple restart can resolve temporary issues.

Check for Paper Jams

• Inspect the Printer: Open all accessible areas of the printer and check for any paper jams or obstructions. Remove any jammed paper carefully and ensure there are no bits of paper stuck inside.

Check the Printhead

• Inspect the Printhead: Open the printhead access area and check if the printhead is properly seated. Remove the printhead (if your model allows it) and check for any ink clogs or debris. Clean the printhead contacts gently with a lint-free cloth if necessary.
• Reinstall the Printhead: Ensure that the printhead is properly installed and seated in its slot before closing the access door.

Check Ink Cartridges

• Inspect Cartridges: Remove and reinsert the ink cartridges to ensure they are properly seated. Check for any protective tape on the cartridges that may have been missed.
• Replace Cartridges: If the cartridges are old or empty, replace them with new, genuine cartridges.

Clean the Printer Internals

• Clean the Inside: Use a soft, lint-free cloth to clean the interior of the printer, including the paper rollers and the area around the printhead. Avoid using any liquids or abrasive materials.

Reset the Printer

• Factory Reset: If the above steps do not resolve the issue, performing a factory reset might help. Refer to your printer’s manual for specific instructions on how to perform a factory reset.

Update Printer Firmware

• Firmware Update: Ensure that your printer's firmware is up to date. Check the HP website for any available firmware updates and install them if applicable.

Consult the Printer Manual

• Error Code Details: Refer to your printer’s manual for specific information about the E0 error code. The manual might provide additional troubleshooting steps tailored to your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support