Cartridge errors

[Fact1010]

my smart tank 6001 printer worked great. It was low in ink and we added black ink. The it gave the cartridge error.  The error won't go away so I can try to do the  alignment option by pushing info and color print.  Should I replace the printheads? And are the print heads the ink cartridge things?? 

[Pallipurath]

Hi @Fact1010,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are experiencing cartridge errors with your HP Smart Tank 6001 printer after refilling the black ink, it is important to understand the components involved and follow the appropriate troubleshooting steps:

Check Ink Levels:

• Ensure that all ink levels are sufficient and that the black tank was refilled correctly.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back in and turn on the printer.

Check the Printheads:

• Open the printer to access the printhead area.
• Ensure the printheads are seated properly and that there are no obstructions.
• If the printheads appear dirty, gently clean them using a soft cloth and distilled water.

Perform an Alignment:

• If possible, perform a printhead alignment from the printer's control panel or using the HP Smart app on your computer.

Replace the Printheads:

• If the problem persists, it might indicate a problem with the printheads. They may need to be replaced if they are worn out or damaged. Follow these steps:
  • Obtain compatible replacement printheads specific to the HP Smart Tank 6001.
  • Carefully replace the printheads according to the instructions in your printer manual.

Firmware Update:

• Check if there is any firmware update available for your printer and install it to ensure optimal performance.

Take care and have an amazing day!

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Regards

Pallipurath.