Cartridge in box not what it says on outside of box

[kjh11]

I have an old HP printer that works fine. Always used 901 cartridge. 901 discontinued now & replaced with 60. Bought one 60 black ink cartridge at Staples on 12/22/23 for $29.99 + tax!  Opened cartridge box & inside foil package was NOT a 60 cartridge but said 901 instead.  Put it in printer & following message appeared" "Previously used genuine HP cartridge."  No ink in it! Took it back to Staples but they did not believe me. I am not crazy. I spent $30 for a used, empty 901 cartridge. Feel scammed by HP.  Cannot get a refund or replacement from Staples. Don't know how it happened. Anyone else experienced such a thing? Said Previously used genuine HP cartridgebox cartridge came inthought I was buying a 60

[Nal_NR]

Hi @kjh11,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

You may refer to this document for further assistance. 

If this does not help, and to get the replacement cartridge, I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance.
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