Cartridge incompatible

[Satish-Patil]

Hello. I  moved from USA to India and brought my HP Photosmart C4680 printer with me. I am having issues with ink cartridges 818 that I am purchasing here. Despite being original, authentic and correct model number for my printer, the cartridges are 'incompatible' with my printer. A google search led me to understand that I require a 'regionalization reset' to be able to use cartridges purchased in India on my printer. Can you please let me know how this can be done?

[Betty0610]

@Satish-Patil

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Satish-Patil]

Thank for reply.

My printer met all the 3 conditions.

Please inform the process of regional reset. 

Now I am in India and cartridge 818 loaded in printer.

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day