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‎06-29-2025 08:51 AM

HP Recommended

I replaced the cartridge with the new ones. And the printer is telling me that something is wrong. I have turned the printer off and turned it back on. And took them out and cleaned.  Still not working. They are all new ones besides the black one. I dont have a new black one. It is not out of ink. Please help! I really need to print stuff!

1 REPLY 1

‎07-01-2025 11:41 AM

HP Recommended

Hi @Ljean1976,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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