Cartridge issue on HP Envy 7100 series

[Dedlock_7134]

Hi all,

I have an ERROR message on my printer:

'The indicated Cartridges (black) are not communicating correctly with the printer'.

I have taken all the usual steps removed the black cartridge and cleaned, turned off the printer etc. ..any other ideas?
Many thanks for your help
Dedlock

[A_Gayathri]

Hi @Dedlock_7134,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Here are a few additional steps you can try to resolve the cartridge communication issue on your HP ENVY Photo 7134:

Check the Cartridge Contacts:

• Ensure the copper-colored contacts on the cartridge are clean. Use a lint-free cloth slightly dampened with distilled water to clean the contacts.

Inspect the Cartridge and Printer for Damage:

• Check the cartridge for any visible damage. Also, inspect the inside of the printer where the cartridge sits for any debris or damage.

Reset the Printer:

• Turn off the printer and unplug it from the power source. Wait for about 10-15 minutes, then plug it back in and turn it on.

Reinsert the Cartridge:

• Sometimes, reinserting the cartridge multiple times can help establish a better connection.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Check HP's support website for any available updates for your printer model.

Try a Different Cartridge:

• If possible, try using a different black cartridge to see if the issue persists. This will help determine if the problem is with the cartridge or the printer.

Clean the Printhead:

• If your printer has a removable printhead, try cleaning it. Refer to your printer’s manual for instructions on how to remove and clean the printhead.

Check Cartridge Compatibility:

• Ensure the cartridge you are using is compatible with your printer model. Sometimes, using non-HP or refilled cartridges can cause communication issues.

Refer to this document: HP ENVY Photo 7134 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Dedlock_7134]

Thank you very much for replying 🙂

HP forgot to send my replacement BLACK cartridge so I hope this will fix the issue when I replace it.
Otherwise, I will look at 'Firmware' although I'm not entirely sure how to do this but will look up.

Thanks again for all your suggestions x

[A_Gayathri]

HI @Dedlock_7134,

Thank you for your reply 
May I know if you have an instant ink account? 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Dedlock_7134]

Yes I have Instant ink.
HP sent a replacement which works!
Thanks again

Teresa

[A_Gayathri]

HI @Dedlock_7134 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support