Cartridge issue

[Walteroboy]

I bought a new tri color cartridge it saying is a clon contorted bought from walmart.

[Hawks_Eye]

Hi @Walteroboy 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are getting Used, Refilled, or Counterfeit ink cartridge message. 

They indicate refilled or counterfeit cartridges are installed, but can also display when genuine HP cartridges are depleted or almost depleted.

Note: HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends using genuine HP ink or toner supplies available from the HP Store. Go to HP Anti Counterfeiting and Fraud Program for more information on using authentic HP cartridges.

If the error displays with genuine HP cartridges, select No, OK, or Continue. If the print job completes, the issue is resolved but you might need to dismiss the message every time you print until the cartridges are depleted. Otherwise continue with these steps to resolve the issue.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye