Cartridge issue

[Jan19491]

I have installedd the cartridges in my HP Office Pro 8135 per instructions and it keeps telling me cartridges missing or damaged

[Elohi_NR]

Hi @Jan19491,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the trouble with your printer not recognizing the cartridges—it must be incredibly frustrating after following all the instructions carefully.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the cartridges

• Make sure the cartridges are correctly installed.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• If any of the cartridge slots are empty, install a new cartridge.
• Make sure the label on the cartridge matches the label on the carriage.

• Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.
• If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.

• Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.