Cartridge issues

[RMWash]

I was given this printer, never been used, and straight out of the box. The printer is not communicating with the ink cartridges included. I purchased the recommended ink 902XL; when I place it in the printer, it tells me to use the ink that came with it. How do I get past this because the cartridges won't work?

[Betty0610]

@RMWash

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!