Cartridge jam

[Maria274]

Ever since the cartridges are longer I have been having a problem. I put the cartridge in and then it has an error saying a cartridge jam and nothing is in there.

[Raj_05]

Hi @Maria274,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing cartridge jam issues with your HP OfficeJet 5255 All-In-One Printer. Cartridge jams can be frustrating, but there are several steps you can take to try and resolve the issue:

• Check for Obstructions: Make sure there are no foreign objects, bits of paper, or debris inside the printer that could be causing the cartridge to jam. Open the printer carefully and inspect the inside.
• Proper Installation: Ensure that the cartridges are correctly installed. They should click into place securely. If you're unsure, you can refer to your printer's manual for guidance on how to properly install the cartridges.
• Remove and Reinsert Cartridges: Sometimes, simply removing the cartridges and reinserting them can resolve the issue. Make sure to turn off the printer before doing this.
• Clean the Contacts: Cartridge contacts can get dirty or dusty, causing communication problems with the printer. Carefully remove the cartridges and clean the contacts on both the cartridges and inside the printer with a lint-free cloth.
• Update Firmware: Ensure that your printer has the latest firmware updates installed. Sometimes, updating the printer's firmware can resolve compatibility issues with newer cartridges.
• Try a Different Cartridge: If you have access to another compatible cartridge, try using it to see if the problem persists. This can help determine if the issue is with the cartridge itself.
• Check for Cartridge Expiration: Cartridges often have expiration dates. Check to make sure the cartridges you're using are not expired.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support